I posted a picture of an indolent trainer at one of my local gyms and it got all kinds of buzz on my Facebook page. My friend and fitness business owner Michael Munson wanted to share his two cents. He recognizes that typical health club trainers do not offer as strong of a service as an independent trainer or small studio owner….BUT…he does offer his advice on how gym owners can fix the problem and have a solid training staff.  Enjoy!  –Curtis



 We’ve all seen it, but most of us don’t know what to say or how to approach it. It sends shivers down my spine and annoys me to no
end. I see it every day and it seems to be spreading like wildfire. We wish we could ignore it but it’s everywhere. What am I talking about? Walk into any mainstream gym and you will know exactly what I mean.

They wear stop watches and whistles around their necks. They carry clipboards and hold onto their smartphones like it was an appendage. I’m referring to the proliferation of personal trainers (young and old) who spend $200 on an online PT course with one weekend of hands on training. Then, after taking a test my nine year old niece could pass, they are now “certified personal trainers”. But there is a big price to be paid when you hire one of these poorly educated fitness trainers. Below are just some of the ways these trainers are ruining our gyms and the reputation of the fitness industry. These are complaints and concerns heard by gym owners and people who hired inexperienced and overworked trainers in larger commercial gyms.

The trainers often look bored, overtired and lost. They never really listened to the needs of the client. They use the same machines and exercises day after day to train their trusting yet desperate clients. Most don’t have the important skills of assessment and functional training and put their clients in jeopardy every time they train them. They are busy checking their Facebook account or texting while their clients have way too much weight over their heads or are performing the worst exercise for their needs. Since there is a low level of accountability, they often overbook their sessions. They cancel sessions on clients too often.

They sit on a bench next to their client instead of spotting them. Most have no CPR or First Aid certification. They tend to dress like they are at a dance club with their designer jeans and many tend to look less fit then the clients they are training. Many have a “Biggest Loser mentality” which includes using outdated exercises and equipment and screaming at their already intimidated clients.

I must add that this can also be seen with trainers working in the field too long. They get burnt out and lose interest. The good thing is, both examples tend to be found in mainly big box gyms, although there are plenty of seasoned and highly trained fitness professionals there as well. The differences between large mainstream gyms and smaller private fitness centers can often be staggering. Obviously, the experiences and results had by members working with the trainers in these gyms can vary greatly too. I had the opportunity to experience working between two such environments only one block away from the other a few years back.

The larger gym boasted 5 levels of fitness rooms and over 35 “registered personal trainers” with a variety of training specialties. The smaller, private gym had two main rooms used for group cross training and although less than 10 trainers, they were all highly training and educated in fitness and sports medicine. The majority of trainers in the commercial gym had certifications from very small training companies. Those who focused on a niche market were pretty successful. Many people reported feeling lost in the immense gym and overwhelmed when faced with choosing a trainer.

I think it’s safe to say that many of the smaller private gyms, including those who focus on bootcamps, cross-training and personal training tend to be owned by active fitness professionals and tend to put a lot more emphasis on quality over quantity. Many tend to be more niche specific and clients can find what they are looking for easier than in many of the larger commercial gyms. Most private gyms expect their trainers to have a higher degree of education along with continued education. And to keep updated on CPR and First Aid.

I think it is so important that we as fitness business owners and trainers keep our selves physically and mentally fit and active and always open to learning. We are representatives of an incredibly important field.  How can a gym owner fix the problem?  How can a gym personal trainer separate themselves and stand out in these crowded gyms as a leading personal trainer and make a killing doing it?  Here’s a good place to start:

  • Don’t short change yourself on your education or certifications. Go with a reputable organization such as The National Academy of Sports Medicine (NASM), The American College of Sports Medicine (ACSM), National Strength and Conditioning Association (NSCA), or The National Personal Training Institute (NPTI). As a few examples.
  • Continuously educate yourself. Learn the latest relevant tools in assessment, program design and marketing. Never stop learning. Keep that hunger for personal growth alive!
  • Look like a professional. Look like a trainer. No ripped jeans and work boots. Invest in clean, pressed sporty attire. Wear shirts with your logo and consider giving them away to your more committed clients. Let them be a walking advertisement for your brand and business.
  • Set up a table at your gym or local business near the gym and have a “ask the expert” day. Give advice on fitness and offer free body fat screenings. Have them sign-in and send them special offers. Become the “go to guy/gal” and have confidence as you speak with people.
  • Be friendly and supportive all the time. Be approachable and maintain eye contact. Connect with as many people in the gym as possible. Remember names!
  • Keep up with your own fitness routine and nutrition. There’s nothing worse than an overweight or weak looking trainer. Again, look the part!
  • Pick a niche or two and market yourself as the expert in that area. “Weight loss for women over 40” and Strength training for men over 50” and “Speed Training for athletes” are a few examples.
  • Train the customer service staff at your gym for a reduced rate. Let them get a taste of your talents and they will be a more apt to mention you to new members looking for a trainer.
  • Hire someone to design a professional looking flyer and business card. Keep your business cards handy at all times.
  • Get a website with a blog and a good monthly newsletter. Have all your marketing material mention your website and newsletter. If you don’t have time to write your own blogs or newsletter, look into www.ultimatefitnessmarketing.com. and have it done for you for a great price.
  • Ask the gym manager if you can put your marketing material and special offers in their monthly mailers. Most gyms send out reminders to members whose memberships are about to expire as well as welcome packages to new members.
  • You need to constantly over deliver. Knock their socks off with not only great training but offer nutrition support and ongoing motivation and encouragement. Send them thank you and birthday cards.
  • Connect with other fitness professionals by connecting with them online with resources like Youtube, Facebook and fitness blogs.
  • Write articles for local publications.
  • Offer your discounted services to local hair salons, massage parlors and other businesses.
  • Connect with and create relationships with local doctors, including your own. Ask to put your newsletter in their office.
  • Join a Master Mind group with other gym owners and support each other with ideas and encouragement.
  • Invest in as many products you can that relate to bettering your knowledge and skills in the area of fitness and business. If you cannot afford to go to a fitness or business conference then take advantage of all the amazing digital programs online. They are cheaper and you can learn while in the comfort of your home.

The possibilities are endless when it comes to marketing and educating yourself and promoting your business and to help as many people as you can.

Personally, I love my job as a fitness trainer. I have been doing it full time for 12 years now and I have been in the health industry for 25 years. What trainers need to remember is that their client’s success is also their success. I’m constantly learning. And new information is coming out almost weekly regarding health, fitness and ways to market your business. Every year I focus on a new certification or a new style of fitness training and ongoing marketing skills.

You need to be passionate about this business. You need to wake up and feel excited about the opportunities it can bring. I think when you get to a point where you dread waking up or going to the gym, it’s time to take a break or re-think whether this is for you.

If you love this field and if you keep yourself physically, mentally fit and healthy and keep the momentum moving by always learning and keeping your mind and heart open, there are no limits to where we can take your personal training business or where we can go as a whole in the fitness field.

– Michael Munson

Owner, Thrive Fitness and Wellness

    43 replies to "Gym Personal Trainers Need to Wake Up!"

    • Very good post, Michael & Curtis, I agree 100% with your assessment of gym trainers vs studio trainers. Unfortunately, these big box clubs are nothing more than ‘puppy mills’ for personal trainers, and they give our industry a bad reputation…I know I’m generalizing, but…

      I just posted this, about “Establishing Relationships with Personal Training Clients” on facebook yesterday and thought it was appropriate for this post:

      Establishing Relationships With Personal Training Clients

      People seek out personal trainers for a variety of reasons. Proper instruction, coaching, help achieving goals, a regular program to help with their motivation, someone to listen to them and guide them, because everything else they tried failed, because they know they have to do something, because their doctor told them to, and the list goes on.

      Whatever their reason, they are sitting in front of the trainer now, and that trainer has an opportunity to begin to build a trainer/client partnership that will effectively reach that clients goals by creating a good experience for them that also encourages participation, adherence, and accountability.

      One of the most common and basic things personal training clients want is someone to listen to their needs, goals, and frustrations in that specific area. They are looking for support, encouragement, a plan that will work, and a means to get there.

      The ideal trainer/client relationship is one of professionalism, mentorship, motivation, encouragement, and understanding. The relationship will begin with rapport building. Without rapport, there will be no foundation of trust, agreement, effort, and communication. Growth and progress will not ensue where rapport has not been built. The time to begin rapport building is immediately upon eye or ear contact. If the trainer’s manner is warm and inviting, the client will feel more inclined to open up and share information that is helpful to the trainer in gaining client commitment to an exercise program.

    • Great assessment Michael. The fitness industry is being flooded by trainers that get a “weekend” certification and now they are magically qualified. I agree completely we have to separate ourselves by continuously improving our training knowledge and offering quality results oriented programming.

    • Well written and right on. Ive worked in 5 facilities in 4 states and currently direct the first one that actually cares about the quality of the training. Degreed professionals and high quality certifications are out there for the serious fitness professioanls to attain, but yet it seems as though 75% of facilities take the cheaper route and put there members at risk of getting hurt, and wasting there money without attaining there goals. its sad. Its amazing the look on the face of an applicant whos an x-body builder with a 5 hour certification when he realizes hes getting passed over for a degreed professional. great article. thanks and well said.

      • D.Martin

        It’s easy to say “there are degrees out there”, which as an aspiring fitness professional, would be be dream to partake in, but it would take 3 years and tens of thousands of dollars to complete. I could charge 3x as much as short course qualifies PT’s but would I get any clients just for having a degree? No.

      • Deb

        Nathan, Two words………spell check.

      • Deb

        I have to agree with D. Martin!

      • Nathan Pry

        D Martin. I understand completely your feelings about the money and investment involved with attaining the degree. Believe me I felt your pain before I started my first one. Once you truly understand the way the body works from an anatomical, physiological and bio mechanical standpoint, it will be so obvious how much more effective degreed trainers can be. In the long run through retention, reputation, and longevity in the field, you will make more money. I have had several of the best certifications out there, they don’t hold a candle to a four year degree. Unfortunately you will find a lot of “Debs” out there who will never understand this. And try to convince u to take the easy way out, however the cream always comes to the top and she will get left behind in the future of this business. Deb if spelling errors is all you got from this article, then your the problem with the field to begin with. There’s no substitute for being educated. 🙂

    • I totally agree with this. I started as what I would call a “medium-sized” box trainer when I got out of college. It was a great place to get my feet wet, but I soon realized I wasn’t getting paid nor utilizing my true value.

      Being that I train inside of one facility, I like to travel out for my own workouts on a once-a-week basis. Not only to get out of the same four walls, but to get a peak outside of my own little spectrum that I live in. It’s really sad what I see out there. And quite frankly, it has corrupted our industry. It’s just too easy to become a trainer. It got so that when people asked me what I did for a living, I was embarrassed. I felt like I was saying “used car salesman” (no offense to any used car salesmen out there). I have since changed my mindset and has made it a personal mission to bring our reputation back.

      The bottom line is profit for these big box gyms. They can pay these semi-educated trainers very little and do so by the masses. In the long run, they will have a high turn over. Both in trainers (as they will get sick of getting paid so little with no future ahead of them) and clients (as they will get little in the form of results). There seems to always be the next person waiting in line who has worked out for a year or two and decides they want to be a trainer without much in the way of getting fully educated.

      I have always said you could probably divide the industry in thirds: one third of trainers who are fantastic, another third who are fair/average/servicable, and the last third who just shouldn’t be in the industry. Personal training is not cheap. Clients shouldn’t be paying for average to poor. They should be getting fantastic. And the odds are that any fantastic trainer is own their own…not working for a big box facility. And if they are working there, it won’t long before they realize their worth and go off on their own.

      Just my two cents worth off of 18 plus years of industry observation.

      • Deb

        So true!! 44 years in the biz and I have seen a lot!!!

      • David

        Hey man, i really like that post.i know what i am worth and my contract finishes up in Sept at a Big Box Gym. Going to go on my own as it’s the best way, it’s harder although it’s more rewarding.

    • Amen! I’m going through this right now with my personal training studio. It’s hard to keep trainers on their toes, and not burn out. Thanks for the insight.

    • In my experience, most of the trainers located in the gyms are there because they are “what’s my next move” people. Most of them think trying is cool but few of them are dedicated to honing their craft and being serious about it. 9 out of 10 trainers in gyms are there because they don’t know what to do with their life in many cases. It’s because of them that the majority of people don’t take trainers who are serious about what they do seriously if that makes sense. Its such a shame that many people get their first perception of trainers from the local gym. Good article!!!

    • James (UK) Trainer

      I have been in the industry for over a decade and have seen a huge change in the industry, and not all of it good.

      Obviously as more money can be made out of what was once a service only for the wealthy, more people are going to become trainers but I totally agree that the quality of big brand health club trainers is generally poor.

      I have worked in small studio’s and I find one of the biggest benefits to me is that you work within a team that is working for you, not against you. I know I can speak to colleagues to swap ideas, discuss new training ideas, new business approaches without worrying they will poach my clients. This results in a friendly, professional environment which gives a much better level of service.

      The only area which I feel many trainers, even highly qualified ones could work on, is understanding that it takes more than regurgitating information to change peoples lifestyles. I think a greater understanding of psychology would benefit the industry…. although as my niche area I am going to say that 🙂

    • Nice article Mike,

      The biggest problem with this giving the fitness industry and personal trainers a bad name is that there are so many big box trainers as compared to the smaller studios. So, by default there will be a huge amount of underpaid, under motivated personal trainers who are in most cases just salesmen/women for the big box gyms just going through the motions as compared to the smaller studios where they are paid better and more often than not the owners care more about results for the clients rather than just revenue.

      Top all of this off with all the so called gurus out there that promise 6 figures in 3 months when you become a personal trainer. But, that’s a whole other topic.

      • adrian

        im put off buy the feeling of everything being about the money with a small studio style gym……

    • Thanks folks and thank you to Curtis for allowing me the opportunity to write the article. I was a bit nervous and wanted to cover as much as possible. I appreciate all your feedback. I could have made this article a mile long but we can add to it in installments and come up with sub topics in here. You can always hit me up on Facebook (Michael P Munson)and we can chat and support each other with new ideas!

      I think public awareness of hiring a qualified trainer is so important too. It really is about “buyer beware”. There are over 35 photos of trainers on the wall at this one gym I use to exercise myself.

      Most people tend to pick those who are very attractive or fit but obviously, that doesn’t equate to quality or knowledge/experience. Big and small gym owners need to be more aggressive and responsible in hiring only seasoned trainers and get more involved in making sure trainers are on the ball.


    • As always thank you for this post! Exactly the words I needed to read. I am so excited for my next teacher training! We have got to keep moving forward at ALL times. It’s all about momentum. Well said Micheal!
      Stacy Schaffer
      Alaska Performance and Exercise

    • Daniel

      I am a trainer at one of the big box gyms. Dear God, I hate it. I was happy to put the “shirt” on at first. I looked before I lept. I spent five years in college and worked in the restaurant business. I had a 1 year old at home at the time. I just hated cooking so much, I couldn’t take it any more.

      I had developed a business plan going through school, and then just hopped into the first gym that would hire me. When I asked about the other guys and their certifications. “Oh, I just work out here. I am not certified,” was one response.

      The other was uncertified and fired for sexual harrassment, in less than a month. Not to mention he wasn’t in shape. I think he was on a good football team, not that he was any good. After his termination, he was fired at his other job for drinking on the job — he really screwed up.

      You are totally right. I truly prepared myself for this. However, thank you for the reminder that it is an ongoing process — learning every day.

      I am looking for a way out. Luckily I have fitness avenues that aren’t mainstream. Looking for an escape.

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    • Ive been in the fitness busniess for 28 years as either a manager, sales or a trainer both independent aswell an employee. I currently own a 10k sq ft club. I can see both problems. the industry has changed over the years. trainers and the folks who use them. The industry wants and demands more education the general population is in a dire situation with healthcare. the club owners are looking for more revenew the cost of doing business is skyrocketing and as a trainer myself my client wants more for less. you can’t dance iof you can’t pay the band. if the trainers want more money instead of spending all their money on hair gel and under armor spend some money on a solid sales pitch because wether you are a committed fresh faced kid right out of school or a seasoned vet fitness war you need to be a salesman the fitness industry is a service industry wether you work as an employee or independent operator. just my two cents

    • This is all basic stuff that I learned back in the ’90s… in 2013, however, the bar has been lowered for CFTs so much, that any “Joe Schmo” can be a trainer… and it is killing the fitness industry. Add to that, the industry is suffering from an over-emphasis of gimmickry. Too many trainers are not knowledgable, they don;t have much experience… too much swag, overconfidence, arrogance… they got everything EXCEPT knowledge of the iron game. I, for one, am sick of this. This article is spot-on…

    • I felt that there are many personal trainer who busy in doing this job. I will be sure to save your blog and will gradually come returning later on.

    • Personal trainers help you stay fit and healthy. The person one who is with good health is said to be wealthier than any other person who has more money or properties with him. Everyone would feel to laugh at a huge figure when he or she struggle to enter into a train or some places.

    • Nathan Pry

      D Martin. I understand completely your feelings about the money and investment involved with attaining the degree. Believe me I felt your pain before I started my first one. Once you truly understand the way the body works from an anatomical, physiological and bio mechanical standpoint, it will be so obvious how much more effective degreed trainers can be. In the long run through retention, reputation, and longevity in the field, you will make more money. I have had several of the best certifications out there, they don’t hold a candle to a four year degree. Unfortunately you will find a lot of “Debs” out there who will never understand this. And try to convince u to take the easy way out, however the cream always comes to the top and she will get left behind in the future of this business.

      Deb if spelling errors is all you got from this article, then your the problem with the field to begin with.

      There’s no substitute for being educated.


    • the so called "uneducated trainer"

      I agree with so much on this blog but i also disagree with alot i personally work for a “big box gym” i have no college degree but i am certified by a national accreditted agency and i feel as if a college degree or good/bad cert does not make one a good trainer…..experiance does most or the worst trainers i have ever seen with there b.s degrees and masters in the fitness field suck they know nothing thats relevent to real life so what if you can name every muscle in the body and the orgins and insertions but you cant explain proper form on an exercise because you dont know it who cares about your degree when you cant tell me advanced lifting styles being that i already know the basics because i used them with every other trainer before you…..and to the “buffs” who cares if you can bench 600 + but cannot walk up a flight if stairs without being winded….or explain to me the importance of cardiovascular training……the point im making here is the best trainers have experiance both training and personal fitness and education formal or informal not one or the other and a passion for the profession….

      Sincerly yours.
      Former fat guy now competitive bodybuilder/powerlifter/fitness enth. With no college ed. Jst a 500$ cert regular guy who walked in a gym one day and busted his ass to become great at it.feel in love with the lifestyle and wanted to share the knowledge learned so that people would feel the way i felt after losing a massive amount of weight without the help of a silver spoon fed college kid

    • the so called "uneducated trainer"

      O yeah and on a side note people were working toward getting i great shape long before there were training studios or box gyms before colleges offered these fancy degrees bodybuilders lifted in their back yard or rusty benches(arnold-lee haney) people who wanted to lose weight walked and ate healthier and did bodyweight exercises (push ups,pull ups,free hand squats) remember those lol long before you guys came along with such bs as balance and stablity training and those stupid ass balls you all use to train long before there were cute little purple and pink dumbells for you to have clients doing lunge variations that i wouldnt even tell me 3 yr old to do

    • Blake

      Wow. I don’t have a degree but am working towards it. I have fully seen the difference in the abilities, knowledge and versatility of trainers with degrees nowadays and those that don’t have them. This has absolutely re-solidified my decision to finish my degree. on the last comment… First of all body builders although impressive, are not always “heathly” or “fit”. And secondly if you don’t see the benefit of stability training on the joints, tendons, ligaments and skeletal system then you really are a clueless trainer. Clients deserve trainers that care about there well being, quality of life, and ability to stay healthy to old age. Not comparing them to body builders. So your saying a 65 year old post cardiac female client should not use 3 pound weights because their pink?? Instead she should by in the backyard lifting rusty heavy weights? Thanks for proving Nathan Prys point. Well said Nathan. And thank you.

    • TV

      I was scourging the internet looking for some advice/tips to help me become more comfortable with the selling aspect of training when I came across this website. I must say that I was even more discouraged after reading through the comments of everyone. I am one of those “uneducated” trainers that you were discussing, BUT I don’t think the fact that I don’t hold a degree in Exercise Science makes me any less passionate about what I hope to make my next career. I have always been interested in fitness, and it wasn’t until I decided to make some major life changes three years ago that I got the confidence to finally make the leap to become a trainer. Now, regarding education…I hold three advance degrees IN Education, and just like the gentleman mentioned above, having a degree in a specific area does make you more knowledgeable in some ways, BUT it does not necessarily mean that you know how to APPLY it or TEACH what you know to someone else. I know what I am talking about because I have been in education for 10 years and have come across MANY teachers that know their content area, but can’t relate to or teach a kid to save their lives.

      I tried not to get defensive and feel “less than” only because I have a NASM certification w/no training experience under my belt, but reading everyone’s judgmental comments made it very hard. I just got hired on at a big box gym, because I was smart enough to know that I needed the experience that a big box gym would offer before even considering going off on my own. What I find interesting is that we all seem to forget that we all started fresh somewhere, and I feel that it is unfair to judge whether or not someone is a quack trainer based upon whether or not they are among the elite that spent thousands of dollars on a degree from a university. Yes, I could have spent the money and obtained said degree, BUT I could not afford to based upon time, location of the university and the fact that I already have spent money on three degrees. To me, it made more sense for me financially to study and take an online course with NASM, knowing that IF I passed the test, the REAL work and education would come afterwards from me making the commitment to increase my knowledge for my future clients.

      Instead of downing current and future PT’s, how about encourage them to stay informed and further their education?

      Bottom Line…All of us ARE NOT just people looking to “hang out” at the gym. Some of us are really looking to help other and lend a hand like others have done for us.

      Newly hired, non-fitness degree’d NASM PT

    • TV

      Please excuse any typos that you find in my post, as I was in a rush and on a rant 🙂

      May there be peace in your valley,

    • Nathan Pry

      nice to see this blog is still going! good info and good conversation.

      i apologize TV if you took my post as discouraging because i was pumping the degree side of the fitness field. i have been the director of a mid sized club that specializing in training for 10 plus years. i am the one that goes through all of our potential trainers and interviews and hires for some very good jobs that pay well in this business. i can tell you that myself, as well as all of my close connections in this business with similar jobs at other clubs, place a strong emphasis on education and absolutely lean towards hiring degreed trainers for the best paying jobs.

      one of the most rewarding parts of my job (and its happened numerous times in the past several years) is that young men and women that had applied for jobs sometime in the past and didn’t get them, have come back around either completed the degree or very close to it several years later.

      again there is no substitute for a good education.

      the future of this field involves several new angles and scenarios that haven’t been prevalent in the past. some good examples are that insurance companies are now starting to get involved with compensation for not only gym memberships but personal training as well. large companies are also starting to understand the importance of fitness and are offering incentives and compensation for there employees that have hired trainers. with situations like this arising i have seen first hand how important the degree is when large companies and insurance agencies are questioning the quality of the services provided.

      please be smart, the future of personal training is in the hands of those with degrees in this field. there is no question that sometime soon it will be the standard requirement to work in this profession at any recognized facility.

      hope this helps…

      yours in health,

      • Renee Milsap

        Nathan you sir are a gentleman and scholar. I greatly appreciated the article but most especially your response here. I am a NASM CPT who started at a small box gym as a manager then obtained my certification Oct last year. Having been recently let go due to economic issues for the owner, I’m now in an exciting albeit slightly nerve wracking position. Several clients followed me unexpectedly and I have gotten a contractor position at a facility that is very science and education based. You answered a question that I wasn’t aware I had left unanswered in my mind regarding my continuing education. I can feel better about using Student Loans in a field I’m currently succeeding in. Thank you Nathan!! Renee Mae Lynn

    • E

      I agree that you always want to separate yourself from the competition. I do training on the side as a hobby and love it. I earned my reputation through my experience being a two-sport athlete at a Division I school and my current profession give me an edge. I feel some of the most successful trainers are passionate and focus on their clients getting better and healthier. I’ve seen too many trainers that do the same things and don’t even teach when they train. I agree but not completely with everything in the article

    • Paul R

      I agree with you completely. I am 45 years old and have been a trainer for just under 5 years. I worked for 2 big box gyms but was fortunate enough to work in their express clubs and not the full size clubs. Funny thing was I probably in better shape than the trainers I worked with. My body fat% usually hovers between 9 and 10%. In both gyms I was the only trainer who never carried a cell phone while I was with my clients. And But most importantly is that the trainers in big box gym seem to forget that they always are display and don’t really care about how they carry themselves either while working with clients or in between sessions. I knew every member’s name at both gyms and would frequently work out with too while I was in between clients. As soon as someone gets hired at a big box gym they carry themselves with big egos and get God like complexes because they’re a trainer.

      But the problem goes deeper than the trainers. The problem in big box gyms is they’re inexperienced management staff. I seem too many times where a fitness consultant had a few good sales months and then upper management promotes them either to an Assistant GM or a GM in a smaller club. And usually these people are in their early to mid twenties. No management experience, no facilities experience, and no direction from above. big box gyms only care about signing up new members,collecting the monthly membership fees, and could care less if the new members don’t come back and use the gym.

      I come out manufacturing and retail mail order for several fortune 500 companies. And I can honestly say there is huge difference in management styles, customer service, and professionalism.

      i recently quit and am training on my own part time out of my house and decided to get back into a professional environment. I will say it was a good learning experience short term but I would not recommend anyone working at a big box gym long term. They will bring you down.

    • Luanne Tophoj

      I have two words… WELL SAID! I have been in the health industry for 25+ years, and still run into trainers, gyms, who have the expression of “its Monday” face. In fortunately , I’m the 48yr. old trainer who jumps out of bed and says …whose next and let’s do this!!! I will begin to stay in touch and again…well said.
      Happy Smiles, from Hays, Ks.
      Lu Tophoj

      • I just drove through Hays yesterday on my way back to Colorado from Missouri. I’ve stayed many a night in hotels in Hays!

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    • Hello there! Quick question that’s totally off topic. Do you know how to make
      your site mobile friendly? My website looks weird when viewing from my apple iphone.
      I’m trying to find a template or plugin that might be able to resolve this problem.
      If you have any recommendations, please share. Thanks!

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