A gym owner friend of mine, Jake, is dealing with one of his trainers leaving the gym and taking many of his clients with him.

It’s not an uncommon story.

His trainer planned his exit for months.  He had been using the gym’s resources to help give his business a jump start.

He built a website, recruited a couple other trainers at the gym, let all of his closest clients know, started taking clients on the side for cash only, and a lot of other shady things.

Now Jake wants to sue the hell out of his ex-trainer.

While some gym owners have been successful in this approach, most have simply spent way too much money and time fighting this uphill battle.

As s a business owner, and a victim of this myself, I can’t think of a worse feeling than the moment you realize someone you trust is doing things behind your back…then purposely trying to hurt your business in the process.

Where is the respect?  You give them their start…you build up their clientele…you trusted them…and they ruin it all. It’s a horrible feeling.

Two things normally happen.  First you want to seek revenge.  The second thing that happens is that you start looking at your other employees and start distrusting them as well!

While these feelings are natural, I advised Jake to allow himself to breathe for a moment and think about the reality of the situation.

I told him his first action should be to focus on stabilizing the business.  Contact and keep as many of the trainer’s clients as he can.  Then focus on the ones who already left to go with the trainer.

There is such a small window of time to make all clients and other trainers feel comfortable about the big transition.  By beginning that transition with a lawsuit could position YOU as the bad guy.  And don’t start bashing the trainer or getting into a pissing match.  The only thing that is certain to happen is that you’ll both be covered in piss.

The best revenge you as a gym owner could get is to limit the amount of losses the trainer is trying to create for you, thus cutting off his supply of clients.

Then he can consider a lawsuit.  Jake is cash flow positive, so chances are good that he can outlast the trainer in court.  But you never know just how much you’re going to have to spend in court.

In most cases that I’m aware of, when a gym owner sues the former trainer, and they have a solid non-compete in place, the gym owner will win the case.

BUT…by winning they have also cost themselves a lot of revenue.  They’ve taken attention away from the gym.  They’ve wasted loads of time and they have created even more negative energy around the gym.

You may actually have started your business by first being a trainer who took clients and started your own thing.  Now that you’re a business owner, it scares the hell out of you doesn’t it.  Funny how things come full circle 🙂

And if you’re a trainer considering doing this…don’t.  It’s perfectly fine if you feel you’re destined for bigger and better than what your gym is providing you.  But integrity is the only thing you have 100% control over.  Lose it once, it’s gone forever. It’s better to have a surplus of savings, then build your business from scratch.

And you never know, if you do it the right way, communicate openly with the gym owner, and don’t directly compete with the gym, he/she might even be willing to help you get started.

No matter what Jake decides to do, he will need to take a long look at his own management style.  He has to take some responsibility for letting himself and his business allow the trainer to put him in this position.

It’s his job to make sure that clients and members are loyal to the gym and not only to the trainer.  They need to inspect what they expect and make sure the clients are receiving a high level of customer service from not only the trainer but from the gym as well.

If the trainers are the clients’ only contact with the gym, that could become a problem.  You as the owner or manager need to touch base with clients on a regular basis as well.

The clients need to know that the gym is looking out for them and that the trainer’s system is in fact the gym’s system.

Had Jake done that, he would have found out much sooner what the trainer was up to and he could have minimized the damage caused when he left the gym.

He can’t go back now and change the past, but at least he can avoid repeating it by taking a few precautionary steps with current and future trainers and clients.

And one last note…if you still have trainers as contractors…you have to make the switch.  They need to be employees and they need to follow your systems and your programming.  Period.

    135 replies to "How to Deal with a Personal Trainer Stealing Clients from Your Gym"

    • I pay a visit everyday some web sites and websites to read articles, however this website offers feature based posts.

    • tu

      We’re a group of volunteers and starting a new scheme in our community.

      Your website offered us with valuable information to work on. You’ve done an impressive job and
      our whole community will be grateful to you.

    • I know this website presents quality dependent content and additional stuff,
      is there any other web site which presents these information in quality?

    • tu

      Hi there, for all time i used to check weblog posts here in the
      early hours in the dawn, for the reason that i like
      to learn more and more.

    • I will immediately take hold of your rss as I can’t to find your e-mail subscription hyperlink or e-newsletter service.
      Do you’ve any? Kindly permit me understand in order that I may just
      subscribe. Thanks.

    • It’s an awesome piece of writing in support of all the online people;
      they will get benefit from it I am sure.

    • tu

      What’s up, all is going sound here and ofcourse
      every one is sharing data, that’s genuinely excellent, keep up writing.

    • I was very happy to find this website. I need to to thank you for your
      time for this fantastic read!! I definitely appreciated every bit of it and I have you book-marked to
      look at new information in your blog.

    • Stunning quest there. What occurred after? Thanks!

    • all the time i used to read smaller articles that as
      well clear their motive, and that is also happening with this paragraph
      which I am reading at this time.

    • Heya! I realize this is sort of off-topic but I needed to ask.
      Does building a well-established blog such as yours require a large amount of work?

      I am brand new to operating a blog however I do write in my
      journal every day. I’d like to start a blog so I can share my own experience and feelings online.
      Please let me know if you have any ideas or tips for new aspiring bloggers.
      Thankyou!

    • tu

      Thanks for sharing your thoughts about bogach.
      Regards

    • A person essentially help to make severely posts I might state.
      That is the very first time I frequented your web page and so far?

      I amazed with the analysis you made to make this particular post extraordinary.
      Wonderful process!

    • Hi Dear, are you genuinely visiting this site regularly, if so then you will without doubt obtain nice experience.

    • Hi, i read your blog occasionally and i own a
      similar one and i was just wondering if you get a lot of spam
      comments? If so how do you stop it, any plugin or anything you can suggest?
      I get so much lately it’s driving me mad so any
      assistance is very much appreciated.

    • Hi, Neat post. There’s an issue along with your site in web explorer, may test this?
      IE nonetheless is the marketplace chief and a huge element of folks will miss
      your excellent writing due to this problem.

    • I’ve been browsing online more than 2 hours today, yet I
      never found any interesting article like yours.
      It’s pretty worth enough for me. In my opinion, if all site owners and bloggers made good content as you did,
      the web will be much more useful than ever before.

    • I’m not sure where you are getting your info, but great topic.
      I needs to spend some time learning much more or understanding more.
      Thanks for great information I was looking for this info for my mission.

    • This piece of writing presents clear idea designed for the new users of blogging, that
      truly how to do blogging.

    • Saved as a favorite, I really like your web site!

    • For most recent information you have to pay a visit the web and on world-wide-web
      I found this web site as a most excellent web site for hottest updates.

    • Awesome things here. I am very satisfied to look your post.
      Thanks a lot and I am having a look forward to touch you.

      Will you please drop me a mail?

    • Hello.Great job. I did nott anticipate this. Thiis is a splsndid
      story. Thanks!

    • Excellent weblog here! Also your web site rather a lot up
      fast! What host are you using? Can I get your associate hyperlink for your host?

      I want my site loaded up as quickly as yours lol

    • Hi, i think that i saw you visited my web site thus i came to “return the favor”.I’m
      attempting to find things to enhance my site!I suppose its ok
      to use a few of your ideas!!

    • Hmm is anyone else having problems with the images on this
      blog loading? I’m trying to ind out if its a problem on my end orr if it’s the blog.
      Any feed-back would be greatly appreciated.

    • Way cool! Some extremely valid points! I appreciate you writing this post and the rest of the website is really good.

    • As I web site possessor I believe the content mattter
      here is rattling wonderful , appreciate it for your efforts.
      Yoou should keep it up forever! Best of luck.

    • For most recent information you have to pay a visit the web and on internet I found this website as
      a best web site for hottest updates.

    • This is the right blog for anybody who wishes to find out about this topic.
      You realize a whole lot its almost hard to argue with you (not that I really will need to…HaHa).
      You certainly put a brand new spin on a topic which has been written about
      for a long time. Wonderful stuff, just wonderful!

    • Hello, i think tht i saw you visited my wblog thus i came to ?return the favor?.I’m trying tto find things to enhance my web site!I suppose its ok too use some
      of your ideas!!

    • I have been surfing online more than 3 hours lately, yet I never discovered any interesting article like yours.
      It’s pretty worth sufficient for me. Personally, if all website owners and bloggers made good content material as you did, the net might
      be a lot more helpful than ever before.

    • This website definitely has all thhe inmformation and facts I wantedd
      about this subject and didn’t know who to ask.

    • I needed to thank you for this great read!! I absolutely
      loved every little bit of it. I have got you
      book marked to check out new stuff you post…

    • I have read so many posts concerning the blogger lovers however this post is in fact a
      fastidious piece of writing, keep it up.

Leave a Reply

Your email address will not be published.